Support & Product Information

Frequently Asked Questions

General

SoftInWay is headquartered in Boston, Massachusetts, with additional offices in Switzerland and the United Kingdom, serving customers worldwide.

 

Yes. SoftInWay regularly hosts technical webinars, workshops, and hybrid training events that cover turbomachinery, thermal-fluid design, and rotor dynamics topics, as well as AxSTREAM software capabilities and industry best practices. Upcoming events are listed on the Events page of our website.

You can contact SoftInWay by emailing info@softinway.com or by submitting a request through the Contact page on our website.

 

You can request a personalized AxSTREAM software demonstration by completing the Demo Request form on our website. A technical specialist will tailor the demo to your application and workflow.

No. AxSTREAM is a standalone software platform and does not require consulting services to use. However, SoftInWay offers engineering consulting as an optional service for organizations that want additional support with complex projects, accelerated timelines, validation studies, or workflow development alongside their software usage.

Yes. SoftInWay provides technical support, onboarding assistance, and training resources to help users be successful with AxSTREAM and related tools. This includes direct technical support, structured training sessions, webinars, documentation, and access to SoftInWay Turbomachinery University (STU) for self-paced and instructor-led learning.

Yes. SoftInWay works with customers worldwide and supports international teams across multiple regions. With a 100+ person engineering team, SoftInWay provides responsive training, technical support, and consulting services across time zones, ensuring customers receive timely assistance wherever they are located.

Software Solution

AxSTREAM Suite

AxSTREAM uniquely combines:

  • Component-level design (generative design, meanline design, flow path, blade profiling)
  • System-level simulation (complete energy and propulsion systems)
  • Rotor dynamics and bearing design, and analysis
  • Integrated optimization and generative design
  • Seamless CAD/CAE connectivity

Unlike fragmented toolchains, AxSTREAM provides a physics-based, end-to-end workflow that reduces development time while improving performance, reliability, and efficiency.

AxSTREAM supports both. Engineers can design individual components, such as turbines, compressors, pumps, fans, bearings, and rotors, and also model complete systems, including gas turbines, steam and combined cycles, propulsion systems, and thermal-fluid networks with real operating conditions and constraints.

 

The AxSTREAM suite includes modules for:

System-level design & simulation

  • AxSTREAM System Simulation — Integrated 0D-1D system modeling for complete thermal-fluid systems and thermodynamic cycles.

Generative Preliminary Design

  • Generative Preliminary Design — Used to explore and define feasible turbomachinery concepts at the earliest stages of development. This generative, constraint-driven approach automatically evaluates large design spaces, assessing performance, loading, and geometric feasibility, so engineers can identify optimal flow path solutions before committing to detailed geometry or high-fidelity analysis.

Meanline & Streamline Analysis

  • 1D Meanline/2D Streamline Solver — Perform meanline and streamline flow analysis to assess performance, velocity triangles, losses, and secondary flows early in design.

Mapping & Parametric Studies

  • AxMAP — Create performance maps and parametric studies for operational and geometric variations.
  • AxPLAN — Design of Experiments study module for automated parametric exploration and optimization.

3D Blade & Geometry Tools

  • Profiling & 3D Blade Design — Create and modify 3D blade airfoils and meridional shapes with interactive geometry tools.
  • AxSLICE — Reverse engineering module to extract profile geometry from 3D blade models or scans.

CFD & Structural Analysis

  • AxCFD — 2D/3D CFD analysis within blade passages or full flow paths.
  • AxSTRESS — 3D finite element structural analysis for blades and attachments (static, modal, harmonic, hot-to-cold/cold-to-hot).

Rotor & Bearing Analysis

  • Rotor Dynamics — Lateral and torsional rotor dynamics analysis, including natural frequencies, stability, unbalance response, critical speeds, and mode shapes across operating conditions.
  • Bearing — Comprehensive modeling of bearing performance and mechanical characteristics, including journal fluid film hydrodynamic and hydrostatic bearings (plain, grooved, pressure dam, multilobe, fixed, flexural, and tilting pad), gas film bearings (including herringbone and bump-foil designs), rolling element bearings, thrust bearings (fixed pad, tilting pad, and Kingsbury-type), with support for real gas effects where applicable.

Supporting Tools

  • Fluid Tool Box — Tools for fluid property calculations and custom fluid creation.

Specialized Bundles

  • AxSTREAM.SPACE — A bundle focused on liquid rocket engine and turbopump design and optimization for space applications.

Modules can be licensed individually or as part of bundled solutions.

Yes. AxSTREAM includes built-in CFD and FEA capabilities that support both preliminary and detailed turbomachinery design, allowing engineers to analyze aerodynamic, thermal, and structural behavior directly within the AxSTREAM environment. When higher-fidelity or specialized analysis is needed, AxSTREAM geometries can be exported directly to partner tools such as Ansys and Siemens, enabling a seamless transition for CFD or FEA validation without duplicating design effort.

 

Yes. AxSTREAM exports geometry compatible with major CAD and CAE platforms, including Siemens NX, ANSYS, SolidWorks, STAR-CCM+, and other industry-standard tools.

AxSTREAM supports a wide range of machines, including:

  • Axial, radial, and mixed-flow compressors
  • Gas, steam, hydrogen, sCO2, propellants, fluids, mixtures, and organic fluid turbines
  • Pumps and fans
  • Turboexpanders, turbopumps, and custom machines

It is used across aerospace, energy, industrial, automotive, and research applications.

Yes. AxSTREAM is fully developed and maintained in-house by SoftInWay, allowing us to work closely with customers to incorporate feature requests and continuously enhance the platform. New capabilities and improvements are added on a regular, quarterly basis to ensure AxSTREAM evolves in step with industry demands and real-world engineering needs.

Yes. AxSTREAM EDU offers academic and student licenses tailored for teaching, learning, and research environments.

AxSTREAM runs on Windows 10 or Windows 11. For professional use, 16 GB RAM or more and a multi-core processor are recommended to ensure optimal performance, especially for optimization and system simulations.

Siemens Tool

SoftInWay enables high-fidelity multiphysics validation using Simcenter STAR-CCM+. Engineers can analyze fluid flow, heat transfer, turbulence, rotating machinery behavior, conjugate heat transfer, and fluid-structure interaction under realistic operating conditions, helping validate performance and reduce risk before physical testing.

Yes. Using Simcenter 3D, SoftInWay supports advanced structural and mechanical simulation including stress, vibration, modal, harmonic, fatigue, acoustics, thermal response, and motion analysis. These capabilities are commonly used to validate blades, rotors, casings, and assemblies defined in AxSTREAM.

SoftInWay’s workflows emphasize automation and geometry associativity across AxSTREAM, Simcenter STAR-CCM+, Simcenter 3D, and NX CAD. By maintaining links between design geometry, simulation models, and updates, engineers can minimize manual cleanup, meshing rework, and repetitive solver setup, significantly reducing iteration time.

Yes. Through Simcenter STAR-CCM+ and Simcenter 3D, SoftInWay supports coupled multiphysics simulation including fluid flow, heat transfer, combustion, phase change, rotating machinery motion, and structural response. These unified workflows allow engineers to represent real-world operating conditions for complex systems.

SoftInWay enables design exploration and optimization by combining AxSTREAM’s preliminary and system-level design capabilities with detailed simulation in STAR-CCM+ and Simcenter 3D. Engineers can evaluate design variations, study sensitivities, and refine geometry using automated, repeatable workflows.

Yes. Using Simcenter 3D and NX CAD, SoftInWay supports manufacturing-aware design and validation, including additive manufacturing simulation, residual stress and distortion prediction, composite layup analysis, and evaluation of forming, forging, and welding effects. This helps identify manufacturability risks early in development.

SoftInWay uses NX CAD to refine AxSTREAM-generated geometry into precise, production-ready components and assemblies. Engineers can

validate fit and interfaces, add mechanical features, and generate drawings, tolerances, and documentation required for manufacturing handoff.

SoftInWay provides full product lifecycle management through Teamcenter PLM, enabling centralized control of CAD, CAE, simulation, requirements, and manufacturing data. This ensures version control, traceability, and consistency from early concept through production and service.

Yes. With Teamcenter PLM and integrated Siemens tools, SoftInWay supports secure, role-based collaboration across engineering, simulation, manufacturing, and supplier teams, helping eliminate errors caused by disconnected files or outdated data.

AxSTREAM serves as the foundation for system-level modeling, turbomachinery design, and early geometry generation. STAR-CCM+, Simcenter 3D, NX CAD, and Teamcenter extend that foundation into detailed CFD, structural validation, CAD refinement, optimization, and lifecycle management, creating a continuous digital thread from concept to commercialization.

Yes. In addition to software, SoftInWay provides engineering consulting, workflow definition, and implementation support to help organizations integrate AxSTREAM and Siemens tools into their existing processes and adopt best practices efficiently.

SoftInWay’s integrated AxSTREAM and Siemens toolset is commonly used in aerospace and propulsion, energy and power generation, oil and gas, automotive and industrial machinery, and research and advanced development.

AxSTREAM AI

Peter is AxSTREAM’s AI-powered chatbot designed to assist engineers as they work within the platform. Peter helps users navigate AxSTREAM, understand workflows, interpret results, and find relevant tools or documentation more quickly.

Peter can assist with:

  • Understanding AxSTREAM workflows and modules
  • Clarifying input requirements and outputs
  • Explaining results and performance metrics
  • Helping users troubleshoot common setup questions
  • Guiding new users as they learn the software

Peter acts as an on-demand support and knowledge resource directly within the AxSTREAM environment.

No. Peter is designed to augment, not replace, traditional technical support and training. It helps users get answers faster and reduces friction during day-to-day work, while SoftInWay’s engineering support and training resources remain available for deeper technical guidance

The AxSTREAM AI Modeler is an AI-driven capability that helps engineers optimize and explore designs within the AxSTREAM workflow. It works alongside physics-based solvers to accelerate design iteration, identify promising solutions, and improve performance outcomes.

The AI Modeler helps by:

  • Learning from previous design iterations and results
  • Guiding design exploration toward higher-performing solutions
  • Reducing the number of manual trial-and-error iterations
  • Supporting multi-parameter trade studies and optimization tasks

This allows engineers to reach better designs faster while staying within real engineering constraints.

No. The AI Modeler works in combination with AxSTREAM’s physics-based models, not instead of them. All design decisions remain grounded in established turbomachinery and thermal-fluid physics, with AI used to accelerate exploration and optimization.

AxSTREAM AI is especially useful when:

  • Exploring large design spaces with many variables
  • Optimizing performance under tight constraints
  • Accelerating early-stage trade studies
  • Helping new users become productive faster

It supports both experienced engineers and teams looking to reduce development time.

Yes. AxSTREAM AI is designed to work within the broader AxSTREAM environment, supporting workflows that span preliminary design, optimization, and downstream analysis modules.

AxSTREAM AI enhances the workflow by:

  • Reducing time spent searching for information or guidance
  • Accelerating design exploration and optimization
  • Helping engineers focus more on engineering decisions and less on manual setup

It complements AxSTREAM’s existing capabilities without disrupting established workflows.

Yes. AxSTREAM AI is designed for professional engineering use, supporting industrial, aerospace, energy, and research applications where accuracy, reliability, and engineering judgment are critical.

Engineering Services

SoftInWay works with organizations across:

  • Aerospace and propulsion
  • Space Exploration
  • Appliance & medical devices
  • Government & defense
  • HVAC & Refrigeration
  • Power Generation
  • Renewable Energy
  • Oil & gas
  • Transportation
  • Industrial manufacturing
  • Academia and research institutions

Yes. SoftInWay welcomes customer feedback and feature requests, which help inform the ongoing development of AxSTREAM and related solutions. In addition, SoftInWay offers software customization and workflow tailoring for organizations with specific technical, integration, or process requirements, allowing the software to better align with unique engineering workflows and project needs.

Yes. SoftInWay supports clients from feasibility studies and preliminary design through detailed engineering, prototyping, and validation.

Yes. SoftInWay works with government agencies, national laboratories, and public sector organizations, as well as contractors supporting government-funded programs. Our software, engineering consulting, and training services are used in applications that require high technical rigor, controlled workflows, and compliance with program-specific requirements. SoftInWay can support engagements with appropriate contracting structures, security considerations, and data handling practices as required.

You can request a consultation by contacting info@softinway.com or submitting an inquiry through the website.

AxSTREAM EDU

AxSTREAM EDU is designed for:

  • Universities, technical institutes, and rocketry clubs
  • Students and educators
  • Research labs and academic projects

AxSTREAM EDU offers:

  • Educational licenses for teaching and coursework
  • Research licenses for advanced academic and funded research projects

Yes. Students can earn certifications by completing guided projects, assessments, and coursework within the platform.

Yes. SoftInWay supports student teams, rocketry clubs, and student competitions worldwide by providing access to educational software, technical guidance, training resources, and mentorship. This support helps students apply professional-grade tools to real-world design challenges in areas such as turbomachinery, propulsion, and thermal-fluid systems.

AxSTREAM EDU users receive access to:

  • Learning materials and tutorials
  • Technical documentation
  • Instructor and student support resources
  • Community and training content

Yes. AxSTREAM EDU can be deployed in cloud-based environments, enabling remote learning and collaboration.

SoftInWay Turbomachinery University (STU)

SoftInWay Turbomachinery University (STU) offers a full range of educational and training options focused on turbomachinery and thermal-fluid system design. Offerings include self-paced online courses, live online instructor-led courses, and classroom-based training covering turbines, compressors, pumps, fans, system-level modeling, and AxSTREAM workflows. STU also provides access to free technical webinars, a calendar of upcoming courses, and the ability to request custom courses tailored to specific team or organizational needs. In addition, STU serves as a hub for technical support resources and learning materials to help users build and apply practical engineering expertise.

Yes. Creating an STU account is free. A free account provides access to select educational content, recorded webinars, and learning resources. Additional courses, certifications, or software-related training may require enrollment or licensing depending on the program.

Yes. STU provides access to recorded SoftInWay webinars and technical sessions. This allows users to watch past webinars on turbomachinery design, AxSTREAM workflows, and industry topics on demand, even if they were unable to attend the live event.

Yes. Participants receive an official SoftInWay certificate upon successful course completion.

Yes. Corporate training packages are available for organizations seeking group access and customized learning paths.

Licensing – AxSTREAM

Power Tokens are a flexible licensing model that allows teams to share access to AxSTREAM modules from a common token pool, reducing licensing costs while maximizing utilization.

Yes. Licenses can be rehosted or transferred upon request, in accordance with your license agreement.

Internet access is required for initial activation and cloud licensing, but local or floating licenses do not require continuous internet access for daily use.

Licenses are typically annual or multi-year, with perpetual options available for select modules or packages.

You can renew or expand your license by contacting your SoftInWay account manager or our sales team.

Yes. AxSTREAM EDU provides discounted licenses for universities, labs, and students.

How AxSTREAM Is Used in Engineering Design

AxSTREAM provides a structured, physics-based environment that replaces many manual and spreadsheet-driven processes with validated models, automated workflows, and built-in consistency checks. This reduces the risk of errors, improves repeatability, and allows engineers to focus on design decisions rather than tool maintenance.

Yes. AxSTREAM is a comprehensive platform that supports the full turbomachinery and thermal-fluid system design process from initial concept and preliminary design through detailed CFD and FEA, rotor and bearing analysis, and system-level simulation. At the same time, AxSTREAM is modular by design, allowing organizations to adopt the capabilities they need and integrate them alongside existing engineering tools or workflows, enhancing rather than disrupting established toolchains.

AxSTREAM is especially valuable during:

  • Concept development and feasibility studies
  • Preliminary and detailed component design
  • Multidisciplinary optimization and trade studies
  • System-level performance and operating envelope analysis

By supporting all these stages in a single environment, AxSTREAM reduces iteration time and improves design continuity.

AxSTREAM improves productivity by:

  • Automating repetitive calculations and geometry generation
  • Enabling rapid parametric and optimization studies
  • Maintaining consistency across components and systems
  • Reducing reliance on disconnected tools and manual data transfer

This results in faster design cycles and higher confidence in engineering decisions.

Yes. AxSTREAM is used by senior engineers for advanced design, analysis, and optimization, while also providing a structured framework that helps new engineers learn best practices and contribute productively with less ramp-up time. In addition, AxSTREAM AI supports learning and onboarding by providing in-platform guidance, terminology explanations, and context-aware recommendations, helping users of all experience levels work more efficiently and confidently.

AxSTREAM uses a unified data model for components and systems, ensuring that assumptions, geometry, and performance data remain consistent across projects and users. This is particularly valuable for teams working across multiple locations or disciplines.

Yes. AxSTREAM is flexible and configurable, allowing organizations to align the software with their internal design philosophies, constraints, and workflows, while still benefiting from standardized and validated engineering models.

Organizations adopt AxSTREAM to:

  • Consolidate early-stage and system-level design activities
  • Reduce dependence on fragmented and manual workflows
  • Improve design quality and decision-making speed
  • Create a scalable platform that supports both engineering and education